Amazon Connect: Up and Running

Jeff Armstrong

Explore Amazon Connect, from implementing call flows and creating AI bots to integrating artificial intelligence solutions and analyzing critical customer sentiment

Key Features

• Discover how to integrate chat with Connect to allow organizations to reduce operations costs
• Leverage machine learning to perform natural language processing (NLP) for analyzing customer feedback and trends
• Learn how to integrate your enterprise application with Amazon Connect

Book Description

Amazon Connect is a pay-as-you-go cloud contact center solution that powers Amazon's customer contact system and provides an impressive user experience while reducing costs. Connect's scalability has been especially helpful during COVID-19, helping customers with research, remote work, and other solutions, and has driven adoption rates higher. Amazon Connect: Up and Running will help you develop a foundational understanding of Connect's capabilities and how businesses can effectively estimate the costs and risks associated with migration.
Complete with hands-on tutorials, costing profiles, and real-world use cases relating to improving business operations, this easy-to-follow guide will teach you everything you need to get your call center online, interface with critical business systems, and take your customer experience to the next level. As you advance, you'll understand the benefits of using Amazon Connect and cost estimation guidelines for migration and new deployments. Later, the book guides you through creating AI bots, implementing interfaces, and leveraging machine learning for business analytics.
By the end of this book, you'll be able to bring a Connect call center online with all its major components and interfaces to significantly reduce personnel overhead and provide your customers with an enhanced user experience (UX).

What you will learn

• Become well-versed with the capabilities and benefits of Amazon Connect
• Determine cost-effective solutions by integrating Connect with AWS
• Create, modify, and connect contact flows to improve efficiency
• Build a conversational interface with Amazon Lex
• Find out how to transfer contact records out of Connect via Kinesis
• Gather user insights and improve business operations with Amazon QuickSight
• Analyze customer-agent conversations with ML speech analytics capabilities
• Discover ways to provide superior customer service at a lower cost

Who this book is for

This Amazon Connect book is for anyone looking to save costs and improve their customer experience through a more advanced call center using Amazon Connect and other AWS capabilities. A technical understanding of Amazon Web Services (AWS) and beginner-level business administration experience are necessary to address cost concerns and risks.

---

Pozostałe z kategorii: Inne - Programowanie

Cloud-Native Observability with OpenTelemetry (119.00zł)
Mastering Ethereum. Building Smart Contracts and DApps (220.15zł)
Git. Leksykon kieszonkowy (29.90zł)
Nauka programowania opartego na testach. Jak pisaĂŚ przejrzysty kod w kilku jĂŞzykach programowania (32.45zł)
Learning ArcGIS Pro 2 - Second Edition (159.00zł)
Wzorce projektowe. Elementy oprogramowania obiektowego wielokrotnego uÂżytku (35.40zł)
Czysty kod. Kurs video. Pisz przejrzyÂściej, efektywniej i SOLIDniej (79.00zł)
Mastering PyTorch (139.00zł)
Microsoft Dynamics NAV Development Quick Start Guide (109.00zł)
Asterisk: The Definitive Guide. Open Source Telephony for the Enterprise. 5th Edition (237.15zł)
Kotlin dla Android DeveloperĂłw. Kurs video. Programowanie aplikacji (29.00zł)
Quantum Computing with Silq Programming (129.00zł)
Artificial Intelligence for IoT Cookbook (129.00zł)
Designing for XOOPS. A Designer's Quickstart Guide to Content Management (55.24zł)
40 Algorithms Every Programmer Should Know (129.00zł)
Hands-On Software Engineering with Golang (159.00zł)
Codermetrics. Analytics for Improving Software Teams (143.65zł)
Pasja testowania. Wydanie II rozszerzone (24.50zł)
BrakujÂący plik README. Przewodnik dla poczÂątkujÂących inÂżynierĂłw oprogramowania (59.00zł)
Learning DCOM (109.65zł)

Pozostałe z serii: Inne

C++20 Biblioteka techniczna. Problemy i rozwiÂązania (88.83zł)
Ajax. Wzorce projektowe. eBook. ePub (54.99zł)
Excel 2003 PL. Funkcje. Leksykon kieszonkowy (19.90zł)
Photoshop. Pluginy i efekty specjalne (37.00zł)
Planowanie i ocena rentownoÂści przedsiĂŞwziĂŞcia. Finanse z arkuszem kalkulacyjnym (21.95zł)
Wprowadzenie do Raspberry Pi, wyd. II (32.13zł)
BÂądÂź sobÂą. AutentycznoœÌ jest w cenie (39.00zł)
Killer Game Programming in Java (152.15zł)
WordPress 5. Rewolucja Gutenberga (21.95zł)
Szefologika, czyli logika szefowania. Wydanie 2 rozszerzone (37.95zł)
Wzmacniacze operacyjne i pomiarowe. Przewodnik projektanta (66.67zł)
JBuilder. Vademecum profesjonalisty (95.00zł)
Algorytmy. Almanach. eBook. Pdf (39.00zł)
Creating a Website: The Missing Manual. 4th Edition (109.65zł)
Internet dla seniorĂłw. Seria praktyk (39.00zł)
Agile. Programowanie w Rails. Wydanie II (117.00zł)
Metoda Pose. Bieganie technikÂą dr. Romanova (24.70zł)
Hands-On G Suite for Administrators (139.00zł)
AutoCAD 2021 PL. Pierwsze kroki (28.29zł)
Excel 2013 PL. Programowanie w VBA. Vademecum Walkenbacha (99.00zł)